Returns and exchanges of any MiRO WHEELS products must follow the following guidelines to be granted a return or exchange for your purchase:
The refund process may take up to 5 to 7 business days from the time that your return has been received. The original cost of the shipping will be forfeited as we have already shipped the wheels out. If an exchange is desired, the customer will be responsible for the cost of shipping for the new set.
I received the wrong item. What do I do?
If for any reason you received an item that was not what you had ordered originally, please email us photos of the wheel(s) and the wheel sizing label(s) on the boxes to Info@mirowheels.com. MIRO will need this information for validation of an incorrect order. Once the claim has been approved, the return labels for the incorrect item(s) will be sent via fax or email within 2 business days. The customer will be responsible for safely shipping the wheels back in its original boxes. The replacement will be sent out within 2 business days once the customer has notified MIRO that the packages have been shipped to MIRO Wheels’ headquarters.
What happens if my wheels arrived defective?
For defective wheels received, a full description of the problem must be provided along with visual evidence such as photos and videos. MIRO WHEELS will need this information for validation. Once approved, the return label(s) will be sent via fax or email within 2 business days. A replacement (if in stock) will be sent out once the customer notifies MIRO that the wheel(s) have been shipped back.
MiRO WHEELS warrants that our wheels will be free from structural failures under normal and intended use. MiRO WHEELS is proud to offer a one year structural warranty on our wheels.
The warranty covers for the following defects:
MIRO’s One Year Structural Warranty is not applicable if:
To initiate a warranty claim, the purchaser must contact MIRO by email at Info@mirowheels.com. The purchaser must provide details of the defect along with photo and video of the wheel(s) defect. MiRO WHEELS will need this information for validation. The purchaser must return the wheel for visual inspection to MIRO Wheel’s headquarters; along with a copy of the original sales receipt. The purchaser will be responsible for shipping the wheel(s) back to MIRO for inspection. Should MIRO determine that the wheel has failed to perform as expected under this warranty, the wheel(s) will be replaced at the sole and absolute discretion of MiRO WHEELS. MiRO WHEELS will provide labels for the replacement wheel(s) to ship back to the purchaser.
IMPORTANT: If MiRO WHEELS deems that the warranty claim for the wheel(s) that were sent back for inspection is found ineligible for warranty coverage, the product will be returned to the sender, without replacement, at the purchaser’s expense.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable/non-exchangeable items: